The contract to carry out work detailed on an Estimate is between the Customer and Homecare Service Centre LTD: no term hereof shall be enforceable by a third party (as defined in the Contracts (Rights of Third Parties) Act 1999 (under the provisions of the Act).
1. Estimate
Any Estimate provided by Homecare Service Centre prior to the provision of the Service is indicative only and subject to revision if the appliance(s) is not as described. The Estimate, or revised Estimate, will be an offer to carry out the Service(s) at the cost stated. The Customer’s agreement to proceed with the Service(s) constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.
2. Booking Date
Shall be the date on which Homecare Service Centre confirms the arrangements, including the cost, date, time and location for the Service(s) to be provided.
3. Cancellation rights
The Customer shall have the right to cancel this contract and this right may be exercised by delivering or sending by email to Homecare Service Centre (info@homecareservicecentre.co.uk) at any time within fourteen (14) days of the Booking Date. This notice of cancellation will be deemed to have been served as soon as it is posted or, in the case of an email, from the day it has been sent or the next following working day if it is sent at a weekend or bank holiday.
4. Work starting before the end of the cancellation period
If you authorise Homecare Service Centre to commence work within fourteen (14) days of the Booking Date, you still have the right to cancel this contract, but you must pay for the value of the Service(s) that is provided up to the point of cancellation, as above.
If the Service(s) has been completed, in full, within fourteen (14) days of the Booking Date, the right to cancel will be lost and the full payment due must be made to Homecare Service Centre
5. Service(s)
The Service(s) will be provided at a location agreed with the customer. Homecare Service Centre reserves the right to decide, in its sole discretion, upon the suitability of the location and will not be obliged to provide the Service(s) if either the location or the appliance is not safe or suitable.
Homecare Service Centre will not accept any liability for costs or inconvenience incurred by the Customer as a result.
If, for any reason, including but not limited to inclement weather, Homecare Service Centre is unable to carry out the Service(s) at the time, date or location agreed, Homecare Service Centre will not accept any liability for costs or inconvenience incurred by the Customer as a result.
Homecare Service Centre will make an offer to provide the Service(s) at the Cost agreed at an alternative time and date convenient to both parties.
Homecare Service Centre undertakes to carry out the Service(s) at the cost agreed with the Customer, subject to paragraph 1 above.
The Customer’s authorisation and agreement will be obtained before any further work is carried out that would increase the price agreed. Further work that does not increase the Estimate may be carried out without the requirement for customer authorisation.
6. Replacement parts
Homecare Service Centre does not carry out repairs, electrical checks or maintenance/servicing to appliances. Homecare Service Centre may, subject to availability, replace sundry items such as bulbs or seals, which will constitute further work at an additional cost. The Customer’s authorisation and agreement will be obtained before this further work will be carried out.
7. In case of a complaint
In the unlikely event that the Customer has cause to complain about the quality of the Service(s) provided, the Customer must produce a copy of the invoice.
It is a condition precedent to the customer being able to claim that such paperwork is produced to Homecare Service Centre. Statutory rights are not affected. It is incumbent on the Customer to keep the invoice and receipt as proof of work carried out. No claim shall be considered by Homecare Service Centre without the appropriate paperwork.
Any claim made shall be referred to the specialist that provided the Service(s), who has the right to repeat performance: to carry out the Service(s) again.
Any claim relating to the quality of the clean must be registered with Homecare Service Centre within twenty-four hours of the completion of the Service(s), or on the next working day.
Claims will not be considered valid if they relate to the following:
i. Corrosion or rust (whether or not it was evident before the Service(s) was carried out;
ii. To any pre-existing damage, scratches, marks, deterioration of decals;
iii. To any item referred to on the Disclaimer Form used by Extreme Homecare Oven Cleaning;
iv. Inappropriate aftercare;
v. Wear and tear of the appliance.
8. Payment
Unless other arrangements have been agreed before the Service(s) is carried out, payment is due in full upon completion. Payment may be made by, cash, debit or credit card (where available and may be subject to a card processing fee), Direct Debit or any other method agreed with Homecare Service Centre.
We regret we are unable to process payment by cheque or by American Express.
Any refund must be made by the same means of payment as used to pay for the Service(s).